Refund policy

We have a 28-day return policy, which means you have 14 days after receiving your item to request a return and another 14 days to return the item(s) to us.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Shoes should also smell the same as they arrived. They come from a non-smoking building. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@solecomfort.shoes.

Important: Do not send any product to us without contacting us first. 
If your return is accepted, we’ll let you know how to ship to us. Returns are at your expense. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@solecomfort.shoes.

Damages and issues
Please inspect your order upon reception and contact us immediately at info@solecomfort.shoes. If the item is defective, damaged, or if you receive the wrong item, we can evaluate the issue and make it right. Please also include your phone number so we can get ahold of you quicker.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 2 business days. We do not refund your original shipping fees. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@solecomfort.shoes.